Privacy Policy

1. Who We Are

2jbet is an online sportsbook and casino platform operating at 2jbet.bid, serving Filipino players across the Philippines including Manila, Cebu, Davao, Quezon City, Makati, and beyond. For the purposes of this Privacy Policy, 2jbet acts as the personal information controller responsible for the collection, use, and protection of your personal data.

If you have any questions or concerns about how 2jbet handles your personal data, you may contact our Data Protection Officer at [email protected]. We aim to respond to all data privacy inquiries within five (5) business days.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register for a 2jbet account, complete KYC verification, make deposits or withdrawals, or contact our support team, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, SSS ID, driver's license, PhilSys ID).
• Contact Data: Email address, mobile number, and residential address (including city and province).
• Financial Data: GCash account details, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals. We do not store full bank account numbers beyond what is necessary for transaction processing.
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences.
• Verification Documents: Copies of government-issued IDs, proof of address documents, and selfie photographs submitted for KYC purposes.

2.2 Information Collected Automatically

When you access and use the 2jbet platform, we automatically collect certain technical and behavioral data, including:

• IP address, device type, operating system, and browser type.
• Pages visited, features used, bets placed, and session duration.
• Geolocation data (country and region level) to verify eligibility and comply with regulatory requirements.
• Cookie and tracking data as described in Section 6 of this policy.

2.3 Information from Third Parties

2jbet may receive personal data about you from third-party sources, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention agencies, and PAGCOR or other regulatory bodies where required by law.

3. How We Use Your Personal Data

2jbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 2jbet account, including processing registrations, verifying your identity, and managing your account settings.
• Service Delivery: To provide sports betting, casino gaming, and all other services available on the 2jbet platform, including processing bets, calculating winnings, and crediting your account.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• KYC and Regulatory Compliance: To verify your identity and age (21+), comply with PAGCOR licensing requirements, and fulfill obligations under the Anti-Money Laundering Act (AMLA) of the Philippines.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, and other prohibited conduct on the 2jbet platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing and Promotions: To send you information about 2jbet promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion where applicable.
• Platform Improvement: To analyze usage patterns, improve the 2jbet platform, and develop new features and services.

4. Legal Basis for Processing

2jbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 2jbet (i.e., to provide the services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for 2jbet's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

2jbet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by 2jbet to verify your identity and age.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or court order.
• Fraud Prevention Agencies: Third-party fraud detection and prevention service providers to protect the integrity of the 2jbet platform.
• Technology Service Providers: Cloud hosting, data analytics, and customer support platform providers engaged by 2jbet under strict data processing agreements that require them to protect your data.

All third parties with whom 2jbet shares personal data are required to handle such data in accordance with applicable data privacy laws and 2jbet's data protection standards.

6. Cookies and Tracking Technologies

2jbet uses cookies and similar tracking technologies on the 2jbet.bid website to enhance your experience, analyze platform usage, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the 2jbet platform, including session management, login authentication, and security functions. These cannot be disabled.
• Performance Cookies: Used to collect anonymized data about how users interact with the 2jbet platform, helping us identify and fix issues and improve performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content about 2jbet offers and features. You may opt out of marketing cookies at any time via your browser settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 2jbet platform.

7. Data Retention

2jbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with 2jbet and for a period thereafter as required by applicable law.

Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AMLA obligations.
• KYC verification documents are retained for a minimum of five (5) years following the end of the business relationship.
• Marketing consent records are retained for as long as you remain a registered 2jbet user or until you withdraw consent, whichever is earlier.
• Technical logs and security records are retained for up to twelve (12) months unless a longer retention period is required for an ongoing investigation.

When your personal data is no longer required, 2jbet will securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Data Security

2jbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 2jbet platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Two-factor authentication (2FA) available for all registered accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data privacy and security obligations.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 2jbet:

• Right to be Informed: The right to be informed about how your personal data is collected, used, and processed by 2jbet.
• Right of Access: The right to request a copy of the personal data 2jbet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact 2jbet's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy

The 2jbet platform is strictly intended for adults aged 21 years and older. 2jbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant account and delete all associated personal data.

If you are a parent or guardian and believe that your child has registered on the 2jbet platform, please contact us immediately at [email protected] so that we can take appropriate action.

11. Cross-Border Data Transfers

In the course of providing services, 2jbet may transfer your personal data to service providers located outside the Philippines. Where such transfers occur, 2jbet ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the Data Privacy Act of 2012.

By using the 2jbet platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of 2jbet services, subject to the safeguards described above.

12. Changes to This Privacy Policy

2jbet reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered users via email and post a prominent notice on the 2jbet platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.

Your continued use of the 2jbet platform following the publication of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how 2jbet protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 2jbet handles your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been respected. The NPC can be reached through their official government channels.